We are the voice of the customer, and we cannot play this role unless we understand the customer. The most vital skill at play here is our listening skills. Engaging our customers, our teammates, and anyone we are talking for any purpose cannot happen unless you get deeper into the conversation.
I am going to share with you the framework I use to listen better and have those much needed, more in-depth conversations so I can get the information that people don’t usually share.
I call this framework SOAR.
SOAR will help you start to get better and begin to see that momentum where you’re building up your skills as a product manager.
If you liked the blog post, you will love my free class “5 Simple Steps Any Product Manager Can Take to Fast-Track Their Way to Product Leader.” Go ahead, enroll now!